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Who we are

Idem Servicing manages accounts for Idem Capital, a part of Paragon Banking Group. For over 30 years, the Group has worked with customers to provide affordable and sustainable repayment plans and deliver a high standard of customer service.

What we do

We service loan and credit accounts purchased by Idem Capital from other financial companies, and help customers manage their payments.

We pride ourselves on delivering a service that exceeds customer expectations, through clear communication, in a fair and consistent manner.

Our high standard of customer service is underpinned by ensuring we adhere to the Treating Customers Fairly (TCF) principles, set out by the Financial Conduct Authority.

We are a member of the Credit Services Association (CSA).

We have a dedicated team of specialists, continually trained to manage diverse accounts and find effective payment solutions to suit our customers’ personal circumstances.

We have remained up-to-date with the latest industry regulations and standards.

Idem Servicing is a trading style of Paragon Finance PLC which is authorised and regulated by the Financial Conduct Authority.
Registered office 51 Homer Road Solihull West Midlands B91 3QJ Registered number 01917566


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