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Contact us

We are currently experiencing a high volume of calls. Where possible, please log into your account and contact us through secure messaging.

We're here to help if you have any questions, or would like to give us some feedback, there are a number of ways you can get in touch.

*Calls may be recorded for training and monitoring purposes

Opening times

Mon to Fri: 9.00am - 5.00pm
Sat & Sun: Closed

Postal address

Idem Servicing
PO Box 16619
Solihull, B91 9TU


We're sorry that you're not happy and we'd like you to tell us about it so we can work with you to understand what's happened and put it right.

If you want to tell us about your concerns , you can find out how on our complaints page

Idem Servicing is a trading style of Paragon Finance PLC which is authorised and regulated by the Financial Conduct Authority.
Registered office 51 Homer Road Solihull West Midlands B91 3QJ Registered number 01917566