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Contact us

We are currently experiencing a high volume of calls. Where possible, please log into your account and contact us through secure messaging.

We're here to help if you have any questions, or would like to give us some feedback, there are a number of ways you can get in touch.

*Calls may be recorded for training and monitoring purposes

Is my account moving to Hoist Finance UK?
Some of our customer accounts have recently been purchased by Hoist Finance UK. If your account is affected, Hoist Finance UK will write to you and you should receive a letter shortly. If you do receive a letter and have any questions, please get in touch with Hoist Finance UK on 0800 389 0139, as we’re unable to help with your account since this change.

If you’re unsure if your account is affected and haven’t received a letter please get in touch below.

Opening times

Monday: 8:30am - 7:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 9:30am - 7:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm
Saturday: 9:00am - 1:00pm
Sunday: Closed

Postal address

Idem Servicing
PO Box 16619
Solihull, B91 9TU


We're sorry that you're not happy and we'd like you to tell us about it so we can work with you to understand what's happened and put it right.

If you want to tell us about your concerns , you can find out how on our complaints page

Idem Servicing is a trading style of Paragon Finance PLC which is authorised and regulated by the Financial Conduct Authority.
Registered office 51 Homer Road Solihull West Midlands B91 3QJ Registered number 01917566